Frequently Asked Questions about our Chihuahuas!

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The Chihuahua has been a favored breed almost since its introduction in this country. The reasons for this are many. The Chihuahua - in both short and long coats - is a very attractive dog. With the breed's wide variations in color, patterns, and markings, Chihuahuas offer a certain degree of uniqueness (no two are ever alike) to their owners. And, of course, what really makes this breed is the Chihuahua's temperament. These dogs are loving, devoted, playful, a bit feisty (think terrier), and brave. (Chihuahuas have died trying to protect their owners.)

Dogs of this breed will make you laugh out loud at their crazy antics; gasp as they ricochet off your furniture and walls in wild, exuberant play; sigh with contentment when they curl up to sleep in your lap or softly kiss your cheeks; and groan as you discover the latest trouble your little mischief-maker has gotten into. The Chihuahua will take you through a whole range of emotions and experiences during her lifetime. And it's virtually a guarantee that when the time comes for them to leave this world that you, too, will shed a tear and agree that even a long-lived breed never lives long enough. The Chihuahua, without a doubt, will be the pet you remember forever.

Of course, your enjoyment and richness of experience with a Chihuahua rests heavily on two factors. First is the Chihuahua's breeding, which not only affects how she looks but more importantly how healthy she will be in her lifetime, and what sort of temperament she is hard-wired to have. Second is you, the owner. Even the best-bred Chihuahua with tremendous potential to succeed as a wonderful pet can fail if you cannot give the dog the care, attention, and upbringing she needs.

Unfortunately, thousands of Chihuahuas wind up in shelters, pounds, and rescues across the country or are euthanized because of poor breeding practices or poor ownership. Sickly Chihuahua puppies are not unusual, nor are adult Chis with rotten temperaments and/or expensive, chronic health issues. It's a heartbreaking situation when a family does all the right things (provides good nutrition, preventive veterinary care, exercise, socialization, and training) and the Chihuahua is still unhealthy or has an overly aggressive or fearful temperament.

On the other hand just as many Chihuahuas wind up unwanted because their owners couldn't or wouldn't make the effort to meet the Chi's most basic needs. These are usually owners who purchased the Chihuahua on a whim and never really considered the fact that this was a dog and not a cute, cuddly toy that was pre-programmed to behave perfectly. When this owner discovers that raising and caring for a Chihuahua entails a lot more than simply providing the dog with a designer purse to ride around in - that is, that the Chihuahua eats, chews things up, relieves itself and requires house training, and is one of the more expensive breeds to maintain - then the dog becomes bothersome and annoying. For those who didn't think twice about purchasing a Chihuahua, it's usually not too difficult a choice to drop the dog off and be rid of her.

The moral to this story is that the Chihuahua can make an incredible pet. It is, after all, an incredible dog. But most people are attracted to most breeds based primarily on what they've seen, or what the dog looks like. There's nothing wrong with this! But to make this highly adaptable breed a success in your home, you have to dig deeper. Learn what this dog is all about. Find out what makes this canine tick.

As you read through our website and the FAQ below, hopefully you'll get a very good feel for this breed's distinctive needs, the problems you might encounter raising a Chihuahua if you choose to purchase a puppy or adopt a rescued adult, and how you might have to adapt your lifestyle to make this breed work in your home and life.

Where there's a will, there's always a way to succeed with the Chihuahua. As long as you know what you're getting into and appreciate the level of commitment you will need to make for this loving dog, the Chihuahua will repay your kindness and care with a life as full of excitement and love as she is possible of giving. And for a Chihuahua, that's a whole lotta love.

    The Chihuahua Breed

  1. History - Where did Chihuahuas come from?
  2. What are the Physical Characteristics of Chihuahuas?
  3. What is the usual Chihuahua Temperament?
  4. What Care and Maintenance is needed for a Chihuahua?
  5. What Special Medical needs do Chihuahuas have?
  6. Are Chihuahuas "hypoallergenic"?
  7. Chihuahua Care

  8. Will my Chihuahua be housebroken?
  9. How much / How often should I feed my Chihuahua?
  10. Do Chihuahuas shed?
  11. Will my Chihuahua need to be groomed?
  12. When should I start to bathe my Chihuahua?
  13. My Chihuahua's shivering. Is this because s/he's cold?
  14. Is Crate Training Cruel?
  15. Breeding Practices and Policies

  16. How old does my Chihuahua have to be before coming home?
  17. Will my puppy have all of its vaccinations and wormings?
  18. How big will my Chihuahua get?
  19. What Registry do you use for your Chihuahua Puppies?
  20. What happens to the breeding Moms and Dads of your chihuahua puppies?
  21. Can I see all the areas your dogs and puppies live?
  22. Why do you advise against early spay and neuter for your Chihuahuas?
  23. What kind of Vaccinations do you give/ recommend for your puppies?
  24. Purchasing a Chihuahua

  25. What is the process to purchase a puppy/dog from you?
  26. Do you ship or are you able to deliver my Chihuahua to me?
  27. Will you sell me a very small Chihuahua?
  28. How Are Prices on the Puppies Determined?
  29. Should I get a Chihuahua the same sex/age as my current dog?
  30. We purchased our current puppy/dog from a breeder or pet shop and are not receiving any support or answers to our questions. There are several issues we are having and have no where to turn - can we call or email you?


In Conclusion

When you purchase an Umpqua Valley Kennels puppy or dog, we stand behind them 100%. We are happy to answer questions that our clients have sometimes YEARS after they have purchased their puppy or dog from us. We strive to offer the very best dogs, customer service, and after purchase support. Please feel free to contact us if you have any questions not answered here.



  1. History - Where did Chihuahuas come from?

    Carvings found in the Monastery of Huejotzingo, on the highway from Mexico City to Puebla, give strong evidence as to the Chihuahua's origins. This monastery was constructed by Franciscan Monks around 1530. The Monks used stones from the Toltec civilization. Little is known of the Toltecs, but we do know that they existed as early as the 9th century A.D. in what is now Mexico. The Toltecs had a breed of dog they called the "Techichi". And the carvings on the stones at Huejotzingo give a full head view and a picture of an entire dog that closely resembles the modern-day Chihuahua. From this evidence, we can safely assume that the Chihuahua is a descendant of the Techichi.

    Additionally, there are remains at some pyramids and other pointers to the early existence of the Techichi at Chichen Itza in Yucatan.

    The Techichi was a religious necessity among the ancient Toltec tribes and later among the Aztecs. Archaeologists have found the remains of this breed in human graves in Mexico and in parts of the United States.

    The first Chihuahua to be officially registered by the American Kennel Club was "Midget" in 1904.

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  2. What are the Physical Characteristics of Chihuahuas?

    Chihuahuas go under the classification of "toy breeds." They are the smallest breed of dog in the world. They are, in fact, the only "natural" toy breed. That is, they are naturally small and aren't a result of "breeding-down" larger breeds, as were other toy breeds.

    Chihuahua can be smoothcoats or longcoats. Interestingly, there is no breeding distinction made between the two in the United States, since in the States, both smoothcoats and longcoats can occur in a litter; however, in the United Kingdom, smoothcoats and longcoats are considered two different breeds and are never interbred.

    The breed standard, approved September 11, 1990 disqualifies any dog over 6 pounds from the conformation ring; however, they can weigh up to 10 pounds or more.

    One of the Chihuahua's most distinctive characteristics is its head, which is well-rounded and referred to by breeders as an "apple-dome" type skull. In contrast, its muzzle is extraordinarily tiny in contrast. Pink noses are sometimes found on blonde Chihuahuas.

    Another distinctive physical feature of the Chihuahua is the ears: large, held erect, and flaring to the sides at an angle of about 45 degrees, the Chihuahua uses its ears to express a variety of emotions and responses.

    The eyes, usually dark and luminous, are wide-set. Again, blondes may have lighter eyes. Tears are often produced in abundance to keep the large eyes lubricated, and it is not unusual for tears to fly from a Chihuahua's face when it shakes its head during play.

    The back should be level and the rib-cage rounded. Some Chihuahuas may actually have barrel-shaped rib-cages, but professional breeders find this undesireable. The hindquarters are muscular and thin.

    The Chihuahua has stick-like legs and dainty feet. The tail is longish carried either in a sickle fashion or in a loop with the tip touching the back.

    Finally, coat color: there are a variety of shades, including brindle, blonde, black, brown, fawn, blue, and "splashed." It is interesting to note that Mexico prefers the jet black with tan markings, and the black and white spotted; the United States overwhelmingly prefers the solid colors, especially fawn.

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  4. What is the usual Chihuahua Temperament?

    Each dog of this breed has their own unique personality; this is a very individualistic breed. However, a few generalizations can be made. Chihuahuas are graceful, energetic, and swift-moving canines. They have often been described as having "terrier-like" qualities; that is, the qualities of being alert, observant, and keen on interacting with their masters. They are extremely loyal and get attached to one or two persons.

    These tiny dogs are certainly unaware of their diminutive stature: they can be bold with other dogs much larger than themselves, and protective of their masters. They are fiercely loyal to their masters and wary of any strangers or new guests introduced into the household, which the Chihuahua considers to be its personal domain. For these reasons, Chihuahuas make good watch dogs (not guard dogs, though!).

    The Chihuahua needs a great deal of human contact: touching, petting, and general attention. If the Chihuahua does not get this, she or he will use various attention-getting tricks until you give her/him attention. (My own uses her paws to lightly scratch my hand, a signal that says, "Pet me now!") Some owners who have had other, more independent breeds may find the Chihuahua too needy. However, Chis give alot of love and affection in return for your care.

    Keeping more than one Chihuahua can greatly ease the dog's stress when left alone each day if the owner works. (They will compete for your attention when you get home, though!)

    Because they are by nature gentle, loyal, and sweet-tempered, Chihuahuas are ideal for single people, the elderly, the handicapped, and shut-ins. They will keep you company for hours by lying on your lap or beside your torso if in bed, and treat you like royalty. No one with a Chi in their household will ever be truly alone!

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  5. What Care and Maintenance is needed for a Chihuahua?

    Chihuahuas are a good breed for city-dwellers, or those who just don't have the time to walk their dogs that often. They are quite happy in apartments, as long as there is enough to play with and explore. (They love exploring like most dogs.)

    Opinions differ on how often to bathe a Chihuahua. Some say that bathing too often removes the natural oils from the coat, and thus dandruff will result and the coat will look dull. Others say that shampooing on occasion with certain brands of shampoo can actually enhance the sheen of the coat.

    Chihuahuas should be bathed at least once a month, or when obviously needed. Short haired chihuahuas require less grooming than Long haired chihuahuas, but not by much. Long haired chihuahuas only need special attention paid to the prevention and removal of tangles that accumulate around the finer hair around the ears, ruff and pantaloons. They do NOT require a trip to the groomers, unless you choose to take them, rather than doing it yourself. We consider grooming your chihuahua to be an excellent opportunity for bonding, training and intimacy.

    When bathing, take care not to get water into their ears, as an infection can develop.

    Since the Chihuahua is mainly a house pet, you will need to trim their nails at least once a month. It's good to start a nail-trimming routine early-on so that your dog becomes accustomed to your handling its paws.

    We advocate the "free feeding" method for feeding your chihuahua. The smaller the dog, the more sensitive their metabolism. They require consistent small meals throughout the day, to keep their glucose levels in their body on an even keel. We recommend feeding a quality dry kibble only; soft food greatly contributes to dental decay in this breed. Dry kibble should be absent of corn, wheat or gluten. As you raise your Chihuahua from a puppy, monitor their body weight and simply change the recipe of the food to match their life stage.

    Like all dogs, Chihuahuas appreciate "treats." Be careful, though, in your selection. The following treats, in small quantities, are useful as rewards when training: Freeze dried beef or chicken liver, any whole food vegetable snack (as in not heavily processed)like sweet potato, yams etc... . However, do be careful not to over-indulge with snacks, as overweight is a health-hazard for dogs in general. Treats should ONLY be used as a reward for performance/learning/training, and should comprise no more than 10% of their daily ingested calories.

    Regular cleaning of your Chihuahua's ears and teeth are a necessary part of ensuring your chihuahuas overall health. Regular maintenance and care can prevent many more serious conditions that can be painful, life shortening, heartbreaking and expensive!!!

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  6. What Special Medical needs do Chihuahuas have?

    While Chihuahuas have fewer genetic defects than many breeds, no breed is perfect. General Toy Breed and Chihuahua concerns: Subluxation of the patella (slipped stifles or loose kneecaps), Hypoglycemia, Collapsing trachea, Molera(a.k.a. fontanel), Anesthesia (during spaying or neutering, for example), Eye injuries and Dental problems.

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  7. Do you have "Teacup" Chihuahuas?

    Technically - NO. The term "teacup" is a subjective term used in advertising and to describe a small dog. We list specific weight estimates for our puppies. One of the first questions we expect you to be able to answer is "What weight of mature dog do YOU consider to be a teacup?". Then we can speak about puppies based on realistic expectations, NOT a vague descriptive term.

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  8. Will my Chihuahua be housebroken?

    We have developed a system where we begin training our puppies as soon as they are weaned. We train them to use a dog litter box with pine pellets in it for their elimination needs. Many Chihuahua owners have found this to be very handy if their lifestyle deems that their puppy cannot go outdoors for a variety of reasons (living in a big city, traveling, predatory wildlife, etc.) The longer the puppies are with us, the more consistent they are with using the litter box. If you are interested in learning about the system, please visit our page on litterbox training and set up and don't hesitate to discuss it with us.

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  9. What Registry do you use for your Chihuahua Puppies??

    Our Chihuahuas come with CKC ( Continental Kennel Club ) Pet Registration, as stated on this website. There are MANY Companies nowdays that establish a dogs record of birth and parentage, AKC being the oldest.

    The papers mean that the parents of your Chihuahua are registered with the CKC and that the puppy is registerable.

    CKC is a pet registry only.

    When considering a registered chihuahua, AKC will be the registration it will need if you plan to enter your new dog into exhibitions and competitions.

    These certificates ensure that the dog is a purebred; however, please note that just because a dog has papers, doesn't mean it qualifies for exhibitions and competitions. Also, papers do not necessarily insure that the breeding Chihuahuas were well cared for or that they are free from genetic defect.

    Papers may not be important to you, but meeting the breeder and seeing the conditions in which the dog was raised is. You should also expect to see the parents (or at least the mother) of the puppy you are thinking of buying so that you can verify that the parents are sound and of good temperament.

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  10. How big will my Chihuahua get?

    Our goal is to breed Chihuahuas that mature between 5 to 7 pounds, though we do occasionally have puppies that will mature smaller and larger. Size ranges on the chihuahua breed of 2 to 16 pounds, and all are purebred.

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  11. How old does my Chihuahua have to be before coming home?

    We like to send our puppies home with their new owners no sooner than 8 weeks of age. Smaller Chihuahuas may not be placed until closer to the 10 - 16 week age range due to their small size (fragility)and stress induced hypoglycemia concerns.

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  12. Will my puppy have all of its vaccinations?

    All of our puppies will have all of their vaccinations and wormings, as age appropriate, prior to being placed in their new homes. You will also receive their immunization record indicating which vaccines have been given, and the dates for completing and Vaccinations or wormings that will be needed.

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  13. My Chihuahua's shivering. Is this because s/he's cold?

    Chihuahuas do shiver when they're cold, but they also shiver when they are wary, excited, unhappy, or frightened. This is a result of having a high metabolism, and is a normal characteristic of this breed.

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  14. Do you ship or are you able to deliver my Chihuahua to me?

    Yes; however, We do not ship our puppies cargo. We do offer either ground or air transport by a professional transporter that will fly in cabin with your puppy to your nearest international airport or drive your puppy and deliver to your door ( in most cases).

    The additional charge for this service varies, (depending on Mode of transport) from $150.00 to $400.00 (western states by ground) or $550.00 to $650.00 (all of USA, by Airline).

    We no longer offer shipping or delivery to Mexico or Canada, we can however arrange transport to a USA destination this side of the border and provide you with the paperwork to transport your puppy over the border yourself. We do apologize for the inconvenience, but it is due to the additional fees of air travel outside of USA borders and Border / custom agent harassment of our transporters.

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  15. Are Chihuahuas "hypoallergenic"?

    The name "Hypoallergenic" as it relates to dog breeds is commonly used to refer to a dog breed (or crossbreed) that is more compatible with allergic persons than other breeds. However, prominent allergen researchers have claimed that there is no basis to the claims that certain dog breeds are hypoallergenic and, while allergen levels vary among individual dogs, the breed is not a significant factor.

    If a Chihuahua happens to "work" for some allergic individuals, great, but it's more likely that an allergic person will need a breed with a wiry/curly coat plus no undercoat: poodles, bichons, and some terriers. Even those breeds don't work for some allergic people, so it depends on the individual.

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  16. How much / How often should I feed my Chihuahua?

    Chihuahuas do not required a lot of food.-Very small Chihuahuas - Dry kibble currently being fed is Diamond Pet small Breed Puppy . - Bigger Chihuahuas, are Fed the Diamond Pet Adult Formula, Chicken Rice and Vegetable.

    This is free feed available 24/7 for the pup as well as fresh water. We recommend the small Breed Adult for later on, you can go to to see their selections of foods, and distributor locations. We feed their NATURALS Line of kibble has no corn, wheat or glutens!

    The overall weight and age of your Chihuahua is what determines the amount of food required.

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  17. What happens to the breeding Moms and Dads of your chihuahua puppies?

    Our Breeding Adults are Spayed/Neutered and up to date on Vaccinations, Rabies, Wormings, AND Dental, as noted on adoption paperwork. Adults available range in age, from 3 years to 9 years, generally speaking. They range in size from 7 pounds to 15 pounds, we do not breed any females under 5 pounds and when they are spayed, they gain some weight. Once we have decided a Chihuahua adult will be retired, they are spayed/neutered and then live in the house here with us to transition from the kennel environment. This transition time varies, most are not offered for adoption until we feel they are developed enough to be matched to a home. They learn house manners and boundaries, a new "normal", very different than the roles they lived socially in the kennel pack. I do not have cats, however, most Chihuahuas get along pretty well over time with cats.

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  18. Do Chihuahuas shed?

    Both long-coat and smooth-coat Chihuahuas will in fact shed. Unfortunately, this is just one of their "characteristics" that you must learn to cope with. A "single coated" Chihuahua in short or long coats (Without an undercoat), will generally shed less than those that are "double coated". Like most dogs, Chihuahuas will shed a greater amount of fur during the spring and summer months when their winter coat is no longer needed. Chihuahuas tend to keep their fur throughout the winter for an added level of protection against the cold temperatures. Once winter is gone and the temperatures begin to rise, the shedding will start again. Keep an eye your Chihuahua towards the end of the winter season to see when they start shedding.

    Here are some of the tried and proven ways to reduce a Chihuahua's shedding:
    The first line of defense you have against a shedding Chihuahua is proper grooming. Brushing a Chihuahua's coat will naturally work to remove loose fur that would otherwise fall on the floor or your furniture. Ideally, you should use a very fine-bristled comb that's capable to attractive excess fur. The Shed Ender, Furminator and FurBuster are all excellent choices that specifically target excess fur.

    * In addition to brushing, you should also be bathing your Chihuahua occasionally as part of their overall grooming routine. Brushing will likely get "most" of the loose fur off your Chihuahua's body, but some of it will inevitably stay on until it falls off somewhere inside your home. Bathing them, however, will help wash away any fur that was missed when brushing. The bottom of your bathtub might have a nice pile of fur afterwards, but that's better than it ending up on the floor of your home.

    * As previously mentioned, Chihuahua tend to shed more during the spring and summer months, so you'll want to focus your grooming efforts during this time of year. This doesn't necessarily mean that they won't shed during winter, but if they do it will be significantly less. It should go without saying that vacuuming and cleaning your home more frequently will you cope with their shedding more easily. Try to get into the habit of vacuuming at least once a week. You might be surprised to see just how much fur is picked up off the floor when vacuuming.

    * Keeping some snuggly blankets on your furniture ( small ones, easily washed) will also reduce the amount of fur on it. If that's not enough, you can go one step further by using a lint-roller on it. Just run the lint-roller across the surface of any furniture to instantly remove pet fur.

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  19. Can I see all the areas your dogs and puppies live?

    Yes, We are happy to have you visit and tour our property and all the areas we care for our dogs and puppies.

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  20. Will my Chihuahua need to be groomed?

    Yes, you will need to groom your Chihuahua, But very little.

    Keep in mind, some dogs LOVE having a bath, and some do not. With a little patience and persistence, most Chihuahuas will learn to enjoy and comply with being bathed and groomed.

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  21. When should I start to bathe my Chihuahua?

    We recommend allowing your new Chihuahua to settle into its new home for a few days before you start bathing them.

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  22. Is crate training cruel?

    No. Dogs are den animals by nature. If their crate is accessible to them at all times, you will find that they go in it when they want to sleep or get away from any commotion that may be going on. The crate is not to be used for punishment and should not be used to lock your Chihuahua in it for long periods of time. They should only be used for short periods of time - for example, going out to dinner.

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  23. Why do you advise against early spay and neuter for your Chihuahuas?

    Think rationally. How would removing a child's reproductive organs before puberty affect their growth, maturation, and development? Puberty and sexual maturation is imperative for bone, brain and organ development. The same is true for your dogs and cats.

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  24. What kind of Vaccinations do you give/ recommend for your puppies?

    We give and recommend a Modified Live Virus type - "5 way" Vaccination. It is referred to as a 5 way because it has 5 diferrent types of vaccines in it. They are: Parvo, Distemper, Hepititus, Parainfluenza and a resperatory infection vaccine. The resperatory vaccine is basic and if you travel or go to puppy classes, we also recommend the addition of a corona and bordatella vaccination.

    Please keep in mind that the same amount of vaccine that is given to a 100 pound dog is given to a 5 pound Chihuahua. As a result, there can be a larger number of reactions and even deaths in smaller dogs versus larger dogs.

    One vaccine that we do NOT recommend is the Lepto vaccine. It has caused a number of recorded deaths in toy breeds. We recommend that they are spaced out at 3-4 week intervals. The Rabies vaccination is required by law, but only needs to be given every three years after the first Annual booster.

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  25. How Are Prices on the Puppies Determined?

    1. Puppies are priced according to: sex, size, color and age.

    2. Girls can be more expensive than boys because we have fewer of them born, plus they are more in demand by folks who will not consider a boy.

    3. We like to produce puppies that mature in the 5-7 pound maturity range, we feel they are less fragile than puppies that will mature under 5 pounds. The smaller the puppy, the more devoted hours needed to raise it, the higher the price can be.

    4. we also breed for "exotics" like blue, lavender and Merle in several different styles, these alternative coat patterns can be more expensive.

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  26. Should I get a Chihuahua the same sex/age as my current dog?

    Unless your current dog is dog aggressive, they will usually get along with just about any dog; however, there are some good guidelines to follow that will help ensure a good match. Variables that can affect the success of adding a second or third dog include the breeds of all dogs involved, their ages, and their sexes.

    As far as various breeds are concerned, Chihuahuas love Chihuahuas. Even if two Chihuahuas don't know each other, they will often act as if they are long-lost friends the first time they meet. Chihuahuas not only recognize members of their own breed, but they seem to revel in their company. A Chi-Chi pairing is usually best; however, if you already own a sweet toy breed or toy mix, adding a Chihuahua to your dog family will usually go smoothly. Pairing toy breeds together tends to keep the playing field even among dogs.

    Can a Chihuahua get along with a large-breed dog?

    If you own a gentle giant that is not rambunctious and is very aware of his body space (knows where he is lying down, what his front and hind ends are doing at the same time) you can have a toy/giant pairing and everyone will get along happily. Basically, the safety of your Chihuahua is the primary issue here.

    If you're looking for an age of dog that is virtually assured to get along, littermates or puppies of roughly the same age almost always grow up to be best buddies. They are, however, holy terrors for the first year of their lives. If you have a lot of energy, training experience, and patience, you might consider this option.

    Another age combination that works well is a puppy with a mature dog. In this case, the puppy usually grows up accepting the older dog's alpha status and does nothing to challenge this situation. A puppy with a senior Chi is also considered a good combination; studies have shown that the senior dog benefits greatly from the added mental and physical stimulation of a puppy in the house. An adult Chi paired with another adult Chi can work well, too.

    Neutered males and spayed females of any age can often get along fabulously! It is fairly simple, if during social opportunities your current dog shows a preference in liking girls or boys, go with it! If they show no preference, you are free to choose either sex in a new family member. ( Keeping in mind that spay and neuter are mandatory!)


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  27. What is the process to purchase a puppy/dog from you?


    1.) FAMILIARIZE YOURSELF WITH THE REQUIRED READING LIST ( click on the links under "Puppy Handbook")

    2.) HAVE A TELEPHONE INTERVIEW OR VISIT IN PERSON WITH US, 541-459-5951 (business cell#)


    Here is the link to the puppy Application Form: **Click Here**

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  28. We purchased our current puppy/dog from a breeder or pet shop and are not receiving any support or answers to our questions. There are several issues we are having and have no where to turn - can we call or email you?

    Absolutely! Whether you have purchased from us or not we are here to help as we can.

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